IGI Certified Diamonds • Made in the USA • Every Piece is Made to Order • Free Fully Insured Shipping

Frequently Asked Questions

We understand that purchasing fine jewelry and diamonds online can raise important questions. Below you'll find answers to the most common questions about our diamonds, jewelry, orders, and shipping.

Lab-Grown Diamonds

Are lab-grown diamonds real diamonds?

Yes. Lab-grown diamonds are real diamonds with the same physical, chemical, and optical properties as mined diamonds. The only difference is their origin. Instead of forming underground over millions of years, lab-grown diamonds are created using advanced technology that replicates the natural diamond formation process.

How are lab-grown diamonds created?

Lab-grown diamonds are produced using specialized processes that replicate the conditions under which natural diamonds form. These methods allow carbon atoms to crystallize into a diamond structure identical to mined diamonds.

The result is a diamond that is visually and structurally the same as one formed in the earth.

Can you tell the difference between lab-grown and mined diamonds?

To the naked eye, no. Even trained jewelers cannot distinguish between lab-grown and mined diamonds without specialized equipment.

Both types of diamonds exhibit the same brilliance, fire, hardness, and durability.

Are lab-grown diamonds durable?

Yes. Diamonds are the hardest natural material known, ranking 10 on the Mohs hardness scale. Lab-grown diamonds have the same durability as mined diamonds and are suitable for everyday wear.

Do lab-grown diamonds hold their value?

Lab-grown diamonds offer exceptional beauty and quality at a more accessible price point than traditional mined diamonds. Many customers choose lab-grown diamonds because they allow for larger, higher-quality stones within the same budget.

Diamond Quality & Certification

Are your diamonds certified?

Yes. Many of our diamonds are certified by internationally recognized diamond grading laboratories such as the International Gemological Institute (IGI).

Certification verifies the diamond’s cut, color, clarity, and carat weight.

What are the 4Cs of diamonds?

Diamond quality is evaluated using four key characteristics:

Cut – how well the diamond reflects light
Color – how colorless the diamond appears
Clarity – the presence of natural inclusions
Carat – the weight of the diamond

These factors determine a diamond's beauty and value.

What diamond shapes do you offer?

We offer a variety of classic and modern diamond shapes including:

• Round

• Oval

• Emerald

• Cushion

• Princess

• Pear

• Radiant

• Marquise

• Asscher

Shape availability may vary depending on the design and collection.

Jewelry & Materials

What metals do you use?

Our jewelry is crafted using high-quality 14k gold. However, we can create any piece of jewelry with our custom jewelry solution. These metals provide durability, beauty, and long-term wear.

Is your jewelry solid gold?

Yes. Our jewelry is crafted using solid precious metals, not plated materials. This ensures long-lasting quality and durability.

Is your jewelry hypoallergenic?

Gold jewelry is generally well tolerated for most people. Individuals with specific sensitivities should consult with our team regarding metal choices.

Orders & Production

Are your jewelry pieces made to order?

Yes. Each piece of Apex Diamond Co. jewelry is crafted to order. This allows us to ensure the highest level of quality and precision before your piece is delivered.

How long does production take?

Production typically takes 5-12 business days, depending on the design and complexity of the piece.

Once production is complete, your order will be securely shipped.

Can I create a custom design?

Yes. We offer custom design services for customers who wish to create a unique piece of jewelry.

Our team can help design custom rings, necklaces, bracelets, and earrings using premium lab-grown diamonds.

Shipping

Do you offer insured shipping?

Yes. All orders are shipped using secure and insured shipping services to ensure safe delivery.

How long does shipping take?

Once production is complete, most orders arrive within 3 business days, depending on the shipping destination.

Tracking information will be provided once your order ships.

Do you ship internationally?

Shipping availability may vary by location. Please contact our team if you are interested in placing an international order.

Returns & Exchanges

Do you accept returns?

Because each piece is crafted to order, returns may be limited. Please review our return and exchange policy for complete details.

What if my jewelry arrives damaged?

If your order arrives damaged or incorrect, please contact us immediately so we can assist with a resolution.

Care & Maintenance

How should I clean my diamond jewelry?

To maintain the brilliance of your jewelry:

• Clean with mild soap and warm water

• Use a soft brush to remove buildup

• Dry with a lint-free cloth

Regular cleaning helps preserve sparkle and brilliance.

Can diamonds lose their sparkle over time?

Diamonds themselves do not lose brilliance. However, oils and residue can build up on the surface. Regular cleaning will restore their sparkle.

Still Have Questions?

If you have additional questions, our team is here to help.